This comprehensive online course is designed to equip individuals with the essential knowledge and skills needed to excel in front office roles within medical practices. Whether you are a new entrant to the healthcare industry or seeking to enhance your existing skills, this course provides a deep dive into the critical aspects of front office operations in medical settings. Participants will gain insights into patient interactions, appointment scheduling, medical billing, electronic health records (EHR) management, and effective communication within medical practices. Through a combination of engaging content, practical scenarios, and interactive assessments, learners will emerge with the confidence and competence to contribute effectively to the smooth functioning of any medical front office. By the end of this course, participants will have the skills and knowledge required to thrive in front office roles in medical practices, making valuable contributions to the overall efficiency and patient experience within healthcare organizations.
This self-paced online course takes approximately 1 hour 15 minutes to complete.
The Structure of a Medical Practice – 10 min
Life in a Medical Practice – 15 min
Patient Intake – 7 min
Front Office Math Skills – 15 min
Scheduling – 6 min
Collecting Payment – 11 min
Taking Notes, Taking Calls, and Working with Physicians – 10 min
Learning Objectives
This course will provide you with the knowledge to:
- Describe communication techniques for greeting and interacting with patients in a medical office setting
- Identify how to navigate challenging situations with empathy and professionalism, enhancing patient satisfaction and trust
- Gain proficiency in appointment scheduling, including managing appointments, handling cancellations, and prioritizing urgent cases